Privacy Policy

Effective Date: 10/1/2025 | Last Updated: 10/1/2025

At The Loft Spa & Co., we respect your privacy as much as we respect your time. This policy explains how we collect, use, and protect your personal information when you visit our website, book appointments, or engage with us in person. By using our services, you agree to the terms outlined below.

1. Information We Collect

We collect only what’s necessary to provide thoughtful, efficient service.

a. Personal Information

When you book, contact, or purchase with us, we may collect:

  • Name, email, and phone number

  • Billing address and payment details (processed securely through our third-party provider)

  • Appointment history and service preferences

  • Gift card purchases and recipient details

  • Notes related to allergies, sensitivities, or service adjustments (optional and provided by you)

b. Website & Usage Information

When you visit our site, we may automatically collect:

  • IP address, browser type, and device information

  • Pages visited, time spent, and actions taken (for analytics and performance)

  • Cookies or similar tracking technologies to enhance your browsing experience

You can disable cookies in your browser settings, though some features may not function as intended.

2. How We Use Your Information

We use your information solely to improve your experience and communication with us. Specifically:

  • To confirm, reschedule, or follow up on appointments

  • To process payments, send receipts, or issue refunds

  • To deliver digital gift cards or promotional communications (only if you opt in)

  • To personalize future services based on preferences or sensitivities

  • To maintain accurate records for legal, financial, or safety purposes

  • To improve website functionality and guest experience

We never sell or rent your personal information.

3. Communication Preferences

We respect your inbox and your boundaries.

  • Marketing emails: Sent only if you subscribe. You may unsubscribe anytime via the link at the bottom of each email.

  • Appointment reminders: Sent by text or email to ensure smooth scheduling. You can request to receive one or the other—or neither.

  • Feedback requests: Occasionally sent to help us maintain service quality; optional to complete.

4. How We Protect Your Information

Your trust is foundational. We use administrative, physical, and technical safeguards to protect your data.

  • All payment data is encrypted and processed by secure third-party systems.

  • Access to client information is restricted to authorized staff only.

  • All staff are trained on confidentiality, data handling, and digital hygiene.

  • Sensitive information (e.g., health notes, allergies) is stored only as long as necessary for your ongoing care.

5. Data Retention

We retain client information only for as long as needed to provide services, comply with legal obligations, or resolve disputes.
You may request deletion of your information at any time by emailing hello@theloftspa.co, and we’ll confirm once it’s been securely removed.

6. Third-Party Services

We use trusted partners to manage parts of our business, including:

  • Online booking and payment processing (e.g., Square, GlossGenius, or similar)

  • Email communication and appointment reminders

  • Website hosting and analytics

These third parties are contractually obligated to protect your information and use it only for intended business purposes.

7. Children’s Privacy

Our services are intended for clients aged 16 and older. We do not knowingly collect personal information from children under 16. If such data is inadvertently provided, we delete it promptly upon discovery.

8. Your Rights

You have the right to:

  • Access and review the information we hold about you

  • Request corrections or updates to your personal details

  • Withdraw consent for marketing communications

  • Request deletion of your personal data

To exercise these rights, contact us at hello@theloftspa.co. We’ll respond within 7 business days.

9. Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. The most recent version will always be posted here, with the effective date clearly stated.

10. Contact Us

Questions or concerns about your privacy?
Reach out anytime:
The Loft Spa & Co.

6925 S 1300 E, Cottonwood Heights, UT 84047
Email: hello@theloftspa.co
Phone: 385-557-2290

At The Loft, your comfort and trust come first—on the treatment table and beyond it. We promise to handle your information with the same care and intention we bring to every service.